This article, "HMRC performance report 2023-24," originally appeared on AccountingWeb.com.
Some interesting claims and outcomes:
- 2022-23 – 79.2% customers satisfied with our PHONE, WEBCHAT AND DIGITAL services
- 2023-24 – 83.1% customers satisfied or very satisfied with our ONLINE services
- 2.1 million people brought into the tax net as a result of stealth taxes (frozen tax thresholds)
CEO proud of the strong track record:
- ……we compare favourably against other tax authorities, bringing in more than 95% of tax revenue due.
- ……we made strong progress in our preparations for MTD for Income Tax, which will go live from April 2026
- ……HMRC app received 88.5 million logins by 3.8 million unique users, a growth rate of over 64% when compared with the previous year.
I think I should stop there!
2023-24 – https://www.gov.uk/government/publications/hmrc-annual-report-and-accoun…
2022-23 – https://www.gov.uk/government/publications/hmrc-annual-report-and-accoun…